At EDH Door Hardware, we aim to dispatch orders quickly and efficiently to ensure your
products arrive as soon as possible.

We are pleased to offer FREE Royal Mail Tracked 48 delivery on all orders within mainland
United Kingdom.

Tracking information will be provided where available once your order has been dispatched.

If you require your order sooner, expedited delivery options will be available at checkout for
an additional charge.

Available services and delivery times will be displayed during the checkout process.

Orders are typically processed and dispatched within 1–2 working days.

Orders placed after business hours, on weekends, or on public holidays will be processed on
the next working day.

During busy periods, dispatch times may be slightly longer, but we will always endeavour to
keep customers informed of any delays.

● FREE Royal Mail Tracked 48 Delivery: Usually 2–3 working days after dispatch

● Express Delivery Services: Delivery times will vary depending on the service selected
at checkout

Please note that delivery times are estimates provided by the carrier and cannot be
guaranteed.

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: service@edhdoorhardware.com

Our team will investigate with the carrier and provide an update as quickly as possible.

Customers are responsible for ensuring that all delivery details are entered correctly when
placing an order.

EDH Door Hardware cannot be held responsible for delays or additional delivery costs
resulting from incorrect address information provided at checkout.

If your order arrives damaged, please contact us within 48 hours of delivery and provide
photographs of the packaging and products where possible.

This will allow us to investigate and resolve the issue promptly.

We currently deliver throughout the United Kingdom.

Additional delivery charges and extended delivery times may apply to certain remote
locations, including the Scottish Highlands, Islands, Northern Ireland, and other
non-mainland UK destinations.

If you have any questions regarding delivery, please contact:

Email: service@edhdoorhardware.com

We will be happy to assist.